And Now For Something Different...
Secure Communication Request Sent
Awaiting Response From CENTCOM...
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Response Received - Switching to Encrypted Mode Channel
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Transmission Start...
How many people out there have experienced the joy that is the Dell Tech Support Experience?
Don't get me wrong, there are a few severely under-employed people who work for Dell's helpdesk, and I pray that those people find jobs that actually utilize their skillset more than just reading scripts. However, I would say that the majority of people that Dell hires, while friendly, only know what they could memorize to pass the Dell Technician test or what is on the screen in front of them in a script written to coax a basic level user through the most simple troubleshooting techniques (ie. Have you plugged the power cord into the computer?).
For those of us that are a little more technically inclined, a strict adherence to these scripts delivers a unique experience of banging our heads against the wall while simultaneously getting kicked squarely in the nether-regions repeatedly, until they run through their scripts (ignoring your attempts to communicate that you know what the problem is and have done all of the basics and most of the more advanced techniques that you know), at which point they put you on hold to talk to their supervisor, who usually gives them one of the advanced tips that you have already tried.
*sigh*
End Transmission...
Awaiting Response From CENTCOM...
...
Response Received - Switching to Encrypted Mode Channel
...
Transmission Start...
How many people out there have experienced the joy that is the Dell Tech Support Experience?
Don't get me wrong, there are a few severely under-employed people who work for Dell's helpdesk, and I pray that those people find jobs that actually utilize their skillset more than just reading scripts. However, I would say that the majority of people that Dell hires, while friendly, only know what they could memorize to pass the Dell Technician test or what is on the screen in front of them in a script written to coax a basic level user through the most simple troubleshooting techniques (ie. Have you plugged the power cord into the computer?).
For those of us that are a little more technically inclined, a strict adherence to these scripts delivers a unique experience of banging our heads against the wall while simultaneously getting kicked squarely in the nether-regions repeatedly, until they run through their scripts (ignoring your attempts to communicate that you know what the problem is and have done all of the basics and most of the more advanced techniques that you know), at which point they put you on hold to talk to their supervisor, who usually gives them one of the advanced tips that you have already tried.
*sigh*
End Transmission...
posted by Unit76 at 14:56
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